When working with you, we want to make sure you have selected the painting that suits your aesthetic and makes your heart leap for joy.

Prior to your purchasing, I am available to discuss aesthetics and options to do all we can to ensure your satisfaction.

I can simulate the work onto the wall to give you a visualization of the painting hanging. You simply snap and text an image of the space where your new painting will hang,

I encourage trying the painting in the actual setting for a day and overnight. Lighting, adjacent colors, even the cardinal directions affect the way works can look in rooms.

If you are unable to try it in the physical setting, and the work is shipped, you may return the work, at your cost, and in the manner shipped to you. Within 5 days you will deliver to the same shipper, have them package according to their standards, insured and transfer the tracking information to me.

My policy is all sales are final. If you have any questions, please contact us at ellen@ellenhathaway.com.

My paintings are stretched with hardware and ready for you to hang.

I will deliver paintings when we are able to coordinate logistics convenient for us both.

If delivery is not possible, shipping costs will be added to your invoice.

• I will secure the most competitive quotes from reputable shippers with whom I’ve worked.

• Shipping costs are transparent and agreed upon by you before the cost is added to your invoice. I will deliver the painting to the shipper to be packaged by them according to their standards and insured.

• I will pass the tracking information to you as soon as I receive it.

White Glove service is available if you are interested. The process will be the same as above.

Every work comes to you with a Certificate of Authenticity for provenance and insurance.

ellen@ellenhathaway.com or 434-981-3589

Damages during shipping:

• If damage is obviously extensive, refuse acceptance of shipment.

• If you can do these steps (while the delivery person is with you would be optimal):

o Take photos immediately of the packaging and the damage to the painting.

o Email or text images to me asap.

I will assess if it can be fixed.

We will arrange for the painting to be returned to me to fix it, or I will arrange to have if fixed if someone other than me can fix the damage.

Damages that may occur after you own the painting:

Please describe the damage and how it occurred, then email or text images so I can assess if it is something that I can repair and assess costs. Shipping costs will be your responsibility.